My Orca Gadget EDC Pouch served me well for a couple of years and then the seams finally let go. I contacted the company, sent them a few photos, and within an hour a representative named Doug had responded and promised to send me a replacement pouch of the same color. They didn't even ask me to cover shipping. You can't ask for any better service than that. I am now an Orca fan and will begin buying more of their products. If this is how they operate their company, I wish them the best and will continue buying from them.